Is the Customer Always Right?
Chicago Booth’s John Paul Rollert looks for a balance between honoring customers and indulging them.
Is the Customer Always Right?Munich Security Conference / Kuhlmann
Is everyone who participates in a capitalist economy—from store clerks to tech titans—more or less equally important to that economy’s healthy functioning? Or is there a special class of people who are truly essential to capitalism? Some thinkers have emphasized the monumental cooperative effort that’s required to produce the most mundane of products, while others, such as the novelist Ayn Rand, have focused on the elite few whose world-changing ideas and inventions are rocket fuel to the engine of commerce. As Chicago Booth’s John Paul Rollert explains, whichever view you lean toward may have implications for your ideas about inequality.
Chicago Booth’s John Paul Rollert looks for a balance between honoring customers and indulging them.
Is the Customer Always Right?Chicago Booth’s Sam Peltzman analyzed nearly 50 years of data to identify the factors most associated with happiness.
Infographic: Which Americans Are Happiest?Research examines two different types of labor-market policy designed to help displaced workers pivot to new jobs.
How Should We Help Workers Exposed to Offshoring?Your Privacy
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