Chicago Booth Review Podcast Is the Customer Always Right?
- August 28, 2024
- CBR Podcast
Is the customer always right? In a world in which all sales are final, some buyers are bound to get duped. But if the customer’s always right, what can retailers do about unreasonable customers? In this episode, Chicago Booth’s John Paul Rollert looks for a balance between honoring customers and indulging them.
A transcript for this episode will be available soon.
Chicago Booth’s George Wu analyzes a challenging workplace conundrum.
What If Your Coworker Earns More than You?Growing inequality may have resulted in diminished understanding of others.
How Many Poor People Do You Really Know?Companies with greater uniformity may not do as well.
Bosses, Check Your Political Bias When HiringYour Privacy
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