Chicago Booth Review Podcast Is the Customer Always Right?
- August 28, 2024
- CBR Podcast
The Face of Capitalism Is Changing (Again)
Who will follow the Wizard of Wall Street and the Tech Star?
The Face of Capitalism Is Changing (Again)
Is the customer always right? In a world in which all sales are final, some buyers are bound to get duped. But if the customer’s always right, what can retailers do about unreasonable customers? In this episode, Chicago Booth’s John Paul Rollert looks for a balance between honoring customers and indulging them.
A transcript for this episode will be available soon.
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