Amy R. Ward

Make Lines Move More Quickly

Posted on Jan 7, 2025

A new scheduling method can improve customer satisfaction and business efficiency.

Posted on Jun 3, 2022

Online marketplaces collect vast amounts of data, and they may want to share it with vendors that use their platform.

Posted on Nov 18, 2019

As life moves faster, everyone’s patience is wearing thin. Who gets to the head of the line quickest?

Posted on Sep 5, 2019

Should ride-sharing services always send riders the driver who’s closest? Not necessarily.

Posted on May 10, 2019

How can companies serve customers more efficiently without greater resources?

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