Nicole DeHoratius is an expert in the effective management of retail supply chains. In her research, Nicole identifies mechanisms for improving retail performance and operational execution. She has written several case studies across a variety of industries including retail, fashion apparel, and quick-service restaurants and has published in leading journals such as California Management Review, Harvard Business Review, and Management Science. In 2009, the Manufacturing & Service Operations Management Society awarded her its Best Paper Award for her article "Retail Inventory Management When Records are Inaccurate" (coauthored with Adam Mersereau, University of North Carolina, and Linus Schrage, University of Chicago).
Nicole presents frequently to industry groups and has conducted industry projects with a number of firms including Fred Meyer, Hugo Boss, J. C. Penney, McDonald's, Procter & Gamble, Staples, Target, Quantum Retail, and Ulta Beauty. In addition, Nicole serves as a senior editor for the Production and Operations Management Journal and an associate editor for Decision Sciences and M&SOM. She guest edited recent issues of the Journal of Operations Management and INFORMS Transaction on Education. One of the organizers of the 2005 founding POMS Supply Chain College Conference, Nicole is currently the college’s President and a member of the POMS board.
Nicole received her D.B.A. from Harvard Business School, her M.Sc. from the University of Sussex as a Rotary Ambassadorial Scholar, and her A.B., magna cum laude, from Harvard College. Prior to her graduate studies, Nicole was a researcher at the RAND Corporation, a public policy think tank, and was on the Board of Directors of the MIT Enterprise Forum of Washington-Baltimore, Inc.
Nicole joined Chicago Booth in 2001 and teaches Operations Management to University of Chicago Executive MBA students in Chicago, London, and Singapore. Her teaching experience also includes the delivery of MBA courses in supply chain management and operations strategy in Booth’s Executive Education program.
2014 - 2015 Course Schedule
||Supply Chain Strategy and Practice
||Strategic Service Design and Delivery
Supply chain management, retail operations, execution, product availability, vendor management, incentives, operations strategy, labor planning, customer satisfaction, consumer goods, operations management, emerging markets, executive development, operations strategy, apparel, Asia-Pacific.
With Mark Barratt, “Retail Analytics and Behavioral Operations: A Recipe for Superior Performance,” Cutter Consortium Data Insight & Social Business Intelligence Executive Update (2012).
With Elliot Rabinovich, “Field Research in Operations and Supply Chain Management,” Journal of Operations Management (2011).
“Inventory Record Inaccuracy in Retail Supply Chains,” Wiley Encyclopedia of Operations Research and Management Science, edited by James J. Cochran (2011).
With Zeynep Aksin, “Introduction to the Special Issue: Teaching Services & Retail Operations Management,” INFORMS Transactions on Education (2010).
With Zeynep Ton, “The Role of Execution in Managing Product Availability,” Retail Supply Chain Management, Chapter 4: 53-77; edited by N. Agrawal and S. Smith, Springer (2009).
With Ananth Raman, "Inventory Record Inaccuracy: An Empirical Analysis," Management Science (2008).
With Adam Mersereau and Linus Schrage, “Retail Inventory Management When Records Are Inaccurate,” M&SOM, 10(2): 257-277 (2008).
With Marshall Fisher and Serguei Netessine, "McDonald’s Corporation: Launching McCafe," University of Pennsylvania, The Wharton School (2008).
For a listing of research publications please visit
’s university library listing